Question:

How do I send a log file to Holdem Manager Support?


Answer:  

Sometimes a log file is needed to help the support team determine the cause of an issue with Holdem Manager.

Please attach the log file to an email and send it to hm2support@holdemmanager.com. In the email, please include as much detail as possible about how and why the issue is occurring.
 
The log file is located here:

Vista & Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\
 
Showing hidden files: http://www.bleepingcomputer.com/tutorials/tutorial151.html
 
Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
 
Showing hidden files: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

*Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.