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How Do I Send a Log File to Holdem Manager Support?

Question:

How do I send a log file to Holdem Manager Support?


Answer:  

Sometimes a log file is needed to help the support team determine the cause of an issue with Holdem Manager.

Please attach the log.txt file to an email and send it to hm2support@holdemmanager.com. In the email, please include as much detail as possible about how and why the issue is occurring.  Windows hides 'known file extensions' by default so the file may be named 'log' without the '.txt' extension.
 
The log file is located here:

Vista & Windows 7/8: C:\Users\{username}\AppData\Roaming\HoldemManager\
  

Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

 

If you can't see it, turn off the windows option that is hiding that directory.

 

*Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.



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