Please follow these steps in order.

• Scan for viruses and Update Windows
• Scan Windows
• Scan the hard drive for errors
• Reset the Winsock Adapter
• Additional Steps

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Sometimes, Windows system and files can be corrupted. This can be caused by a virus, or security software that is too aggressive, or a damaged disk.

The first step when this happens is to run a quality virus checker.

Update Windows fully.

Afterwards, you should back up your documents and Holdem Manager files.

Scan and Fix Windows System

1) Open up an elevated Command Prompt (this means to run it as administrator). You can access the CMD.exe in Start - Programs - Accessories. Right-click it to run as administrator.
It can also be opened by opening the Run command (Windows key + R), or searching for cmd.
In Windows 8 or 10, you access it using the search function, or by right-clicking the Start Screen shortcut, and then opening the Command Prompt (Admin) in the menu. If you have the Creator Update + for 10, this is called Windows POWERSHELL

2) Once the window has opened, you will see a prompt with C:\WINDOWS\system32>

Type: "sfc /scannow" exactly as it is here, without the quotation marks, with a space before the / and hit enter.

This will scan your Windows system files to detect any corrupted files and attempt to fix them. If the scan is unable to fix them, a file will be created and its location show in the CMD window.

Repair Microsoft.net

Run a Disk Check

Type: "chkdsk /f /r C:" exactly as it is, without the quotation marks, with spaces before the / and C: and hit enter.

Afterwards, you will need to restart your computer to let it run.

Now, re-run the sfc /scannow test.

If the cbs.log file is created, you can email it to support@holdemmanager.com and ask us to look for any issues, or contact Microsoft regarding it.

There are some good Microsoft forums:
- http://social.microsoft.com
- http://social.technet.microsoft.com
- http://support.microsoft.com/ask-community/
- http://www.sevenforums.com/

Reset the Winsock Adapter

This causes the HMQL moduel error. It can also cause issues with Postgres and internet connection trouble.

Open the Start Menu.

Expand Programs and go to Accessories.

Right-click command prompt and run it as administrator.

In Windows 8 and 10, right-click the start link, click Command Prompt (as Administrator). If you have the Creator Update + for 10, this is called Windows POWERSHELL

Type:

netsh winsock reset

and finally press enter and restart your computer

Further Steps

At this point, Try the Disk Image servicing and Management (DISM) tool

In the Command Prompt, run the command:
If you still are having difficulty, you should insert your Windows disk. A menu should pop up, giving you an option to run a repair install.
This will install any features and files that had been corrupted or deleted.

If everything above fails, you may need to reformat your hard drive and re-install Windows.

We recommend a clean install any time that you install a new version of Windows as well, as this creates a clean environment.

Update Windows fully after running a repair or re-install.