We can see hand import statistics for the following:
- Auto Import
- File Import
- Database (Backup & Restore + Import from HM1)
- HM Sync
Hand Imported As An Error
Many things can cause this. They include:- Incomplete Hand History - We see this more for tournament players than cash players and it happens on their bustout hands. They are frustrated and close the table before the Hand is 100% completely written to their hard drive.
- Hand History has corrupt information - The hand importing algorithms in HM2 are very complex and sensitive to anything it sees out of the ordinary. Instead of importing a hand with inaccurate or incomplete information, HM2 will reject the hand from being imported.
- When sites update their Hand Importing files we need to update our hand importing algorithms too. This is generally done within 24-48 hours after a site changes their hand importing format. Sites with a major change to their hand importing files may require more time from the HM2 Programming team.