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What can be done if HUD is lagging?

Auto Refresh
Auto refresh automatically refreshes your reports as they are imported. This can sometimes cause performance issues. To verify if this is causing an issue please turn it off in Settings > General Settings > Automatically refresh by unticking it and then restart HM2.

Opacity Slider

Make sure your Opacity slider in HUD options > Config Properties > Hud Text is 100% to the right. Also do the same for the mucked cards Opacity

Check whats using the most CPU during lagging
Keep task manager running and have it sort by CPU in the Processes TAB. See what is using the most CPU when the lagging happens.

Narrow down possible 3rd party programs causing or adding to the issue
Try disabling as many programs as possible such as AHK scripts, Firewall, LimeWire, Mikogo and Antiviruses etc. If they can not be disabled, make sure to add all these programs to the exceptions list such as HMhud.exe, DBcontrol panel.exe and holdemmanager.exe from the Holdem Manager folder as well as any of the other programs that happen to be running. Sometimes, the antivirus/firewall etc. scan every file that has been processed. It can slow things down. So run it with as few programs as possible. This is the most common culprit. It is usually a combination of 2 or more programs that can cause the issue rather than 1 specific program.


Rule out corrupt config files as the problem
Sometimes a corrupt prefs.xml file or holdemmanager.config file can cause Holdem Manager 2 or the HUD to crash or lag. To rule this out, install the default prefs.xml file and holdemmanager.config file.

First close Holdem Manager and go to C:\Users\YourName\AppData\Roaming\HoldemManager\Config folder (C:\Documents and Settings\YourName\Application Data\HoldemManager\Config if your using XP). Make copies of the prefs.xml file and holdemmanager.config file. Then delete the originals. Restart Holdem Manager and it will create default holdemmanager.config and prefs.xml files. If this fixes the crashing problem, it can be assumed that one of those 2 files were corrupt. In that scenarrio, re-configure the import folders and HUD settings and use the new default ones.

If it does not fix the issue, replace the defaults with copies by closing Holdem Manager, deleting the prefs.xml file and the holdemmanager.config file and renaming the 2 copies to prefs.xml and holdemmanager.config. Reboot Holdem Manager and all settings will be returned.


Rule Out Firewalls/Antiviruses

Sometimes firewalls can prevent access to a file that Holdem Manager needs to run and thus causing it to crash. Unfortunately, disabling the firewall does not always fix the issue. See these two FAQ’s on how to remedy that.

Security Software Problems

Windows Defender Issues

Check Event Viewer for errors
Go to control panel > Admin Tools > Event Viewer and copy and paste any description. If there are any errors or information events that coincide with the time of the lagging.

Disable Aero to rule that out
Disable Aero and choose the standard/default theme On Vista or Windows 7.


Disable or Reduce Hardware Acceleration
Hardware Acceleration can solve issues with graphics and crashing issues. Depending on the graphics card driver, Windows 7 and Vista users may not be able to disable this. Click here to see how to do this.


Update Graphics Card Driver
Lastly make sure the graphics driver is up to date. This can make a big difference to lagging even with a brand new PC.

Send Us a Log File
With all those tried, if there is still no solution, please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Where is my log file?

Vista & Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

Showing hidden files:

Where is my log file?
Vista & Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files:
Windows XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files: log is cleared each time Holdem Manager restarts. So, make sure to zip up the log just after the crashAND BEFORErestarting Holdem Manager.


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