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Frequently Asked Questions
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There were 52 articles found in this category:

  1. questionPlay Money Hands
    PLEASE NOTE: This is for non-Holdem/Omaha hands as well, or any unarchived files, not just play money. HM2 does not support play money or non-Holdem/Omaha hands. Play money, non-Holdem/Omaha hands, incomplete hands and any other files that do not get imported, do not get archived which could ca ...
  2. questionHow Do I Mark a Hand for Later Review?
    Question: How do I mark hands so I can find them easier in my database? Solution: Open a Hand History from a table you are playing at by clicking on a Last Hand Winner name in the Table Summary HUD Look at the picture below and note the box the Red Arrow points to. Tick this box to Mark the ...
  3. questionHow to Enable Desktop Composition in Windows 7 and Vista
    OPTION ONE Through Visual Effects Settings NOTE: This option will only affect your user account. Disabled desktop composition can cause issues while running Hold'em Manager 2. For full compatibility please make sure that desktop composition is enabled. Please follow this guide to enable it i ...
  4. questionFix Holdem Manager 2 Lagging (Reports & HUD)
    How to improve Holdem Manager 2 performance: Please install the latest version of Holdem Manager 2: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe Make sure Windows is up to date. HUD Performance Issues Report Performance Issues General Performance Suggestions Email us F ...
  5. questionSync Hands Between 2 PC's Using Dropbox
    Overview Syncing Hand Histories to Dropbox Syncing Hand Histories From Dropbox to Holdem Manager 2 Managing Duplicates Overview Some users may want to sync their hand histories between two (or more) computers. This is great for users who play on multiple computers in multiple locations, and wan ...
  6. questionHelp with Crashing issues?
    If Holdem Manager is crashing, please follow these steps to fix the problem or narrow down what is causing the problem: Update Holdem Manager Delete Config Folders Give Holdem Manager Admin Privileges Update Graphics Card Disable Aero in Windows (Vista/Win7) Run Vista or Win7 in XP Compatibili ...
  7. questionHoldem Manager & PokerTracker Merger FAQ
    Why did you merge? How will the merger affect customers? How will this impact prices? How will the merger affect new product releases? How will the merger affect the updates and support for the product that I purchased? How will the websites and customer support change? How will this affect the ...
  8. questionHow do I post hands in the forums?
    HM2 gives you the ability to post hands in forum friendly formats. Open the Hand Viewer by Right Clicking a hand in any hand view. Once you right click the hand, choose "view". This opens up the Hand History view. In the bottom right of this popup, there is a "Copy To Clipboard" opt ...
  9. questionWhere are the HM Cloud FAQ's? (HM Cloud)
    HM Cloud FAQ's can be found here: http://www.proprofs.com/knowledgebase/home/?t=hm-cloud-support-faqs
  10. questionHM2 Alert Viewer System
    The HM2 Alerts mechanism provides a mechanism for notifying users of important application events and errors. Status/severity of alerts will be shown in the status bar by the alert icon: => Unacknowledged Error Alerts => Unacknowledged Warning Alerts (and no unacknowledged errors ...
  11. questionWhat is HM Advisory?
    Question: What is HM Advisory? Answer: HM Advisory is where the most important information pertaining to Holdem Manager will be displayed. This information is updated as new features are added and important announcements are made.
  12. questionHow Are Widgets Added?
    Question: How are widgets added to Holdem Manager? Answer: On the Home Tab, click the Add Widget Button highlighted below. Once the Add Widget to Dashboard window appears, select the widget you want to add and click the Add Left or Right Widget Button at the bottom.
  13. questionHow are Hands Exported?
    Question: How are hands exported?* Solution: Exporting from database based on filters *Note: You need to pick a hero screen name in the Reports, and not an alias name that contains multiple screen names, before you Export the hands using either of these methods. You must Export once for each of ...
  14. questionAdvantages of Priority Support Tool
    Why should i use the priority support tool instead of email? When someone emails us with a general issue like 'my hud is not working', 'my hands are not importing', 'my results are not correct', or 'HM2 won't register', we will often not have enough information to know what might be causing the ...
  15. questionHow Does Holdem Manager Calculate Positions Based on the Number of Players at the Table?
    Question: How does Holdem Manager calculate positions based on how many players are at the table? Answer: View the chart below which indicates the positions based on how many players are at the table. *Note: We have a Reports > Cash > More Reports > Full Ring Position Report that somet ...
  16. questionWhat is EV? (Expected Value)
    Question: What is EV and how does it work? Video Here Answer: EV stands for Expected Value and is a mathematical formula based on when a hand goes all-in before the river. An EV line in a graph is the same stat that you see in the reports section called $ (EV adjusted). So how do we int ...
  17. questionHow is Party Poker Live Tracking Configured With FPHG?
    Overview The following FAQ explains how to setup Live Tracking In conjunction with Free Party Hand Grabber. With Live tracking you can see pot odds while playing. Download and setup the Free Party Hand Grabber The free party hand grabber can be downloaded from http://www.jukofyork.com/freeph ...
  18. questionHow are emailed hands imported into Holdem Manager?
    Question: How are emailed hands imported into Holdem Manager? Answer: Poker Sites can send Hand Histories as an attachment or in the body of an email. See below for directions on both. Hand Histories as Attachment Hand Histories in Body of Email Hand Histories as Attachment If you rece ...
  19. questionHow are hands loaded into the Hand Replayer?
    Question: How are hands loaded into the Hand Replayer? Answer: Load and replay a single hand: Double click any hand in the Hands View to open the Replayer. Replaying Multiple Hands at Once: In the Hand View, hold down Ctrl and select (left click) the hands. This selects multiple hands and ...
  20. questionHow is PostgreSQL set up with a non-default username?
    This FAQ is for users that would like to use a non-default name in PostgreSQL. This is not necessary or recommended. A. If Postgres username is non-default, there must be a Database (any), named exactly as this user. B. For HM2 to create databases we need user/role "postgres". To do this: 1. Ru ...
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