The article has been updated successfully.
Watch this video for step by step intructions
Overview:
If you can not activate or register Holdem Manager 2, the following solutions should help resolve the issue.
Solution:
Run As Admin
Reset your code
Delete your license
Proxy Settings
Admin User
Contact Support
Run as Admin
Give Holdem Manager Admin Privileges Windows 7 or VistaRun as Admin
1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
- If this option is greyed out it is because the UAC must be enabled.
- Enable UAC.
- Reboot.
- Complete Step 3.
- The UAC can be turned off again if desired.
Reset Your Code
We have launched a new online form for resetting your own serial codes.
This can be used to clear a code. Then it can be used on a different pc. Also, clear a code if your hardware profile changes and it does not allow you to continue.
Please go to http://www.holdemmanager.com. Signup with a new login name and password or use your existing account. After that, click on My Account (1) and simply navigate to "Upload License Code" (3). You can quickly add your serial code and reset it whenever you need to. (2)
If you do not have a Holdem Manager account already, create one by clicking on the create account link. If you forgot your password, please use the forgot password feature.
If you forgot your username or the password retrieval was unsuccessful, send a new email to sales@holdemmanager.com. They will forward the details. Support does not have access to this information. So, you must send a new email to sales. Otherwise, your response time may be delayed.
Delete Your License
- Please give HoldemManager Administrator rights:
- Go to C:\Program Files\Holdem Manager 2\ (Program Files (x86) if you have the 64bit version)
- Right click the HoldemManager.exe and choose “Properties”.
- Go to the Compatibility Tab. Select “Run this program as an Administrator”. If the option is greyed out, this is because UAC is disabled. In which case, enable UAC. http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/. Reboot the PC. Then do step 3 and disable UAC again.
- Do the same for HudFuncsApp.exe
- Next, Enable the option to see Hidden Files and Disable “Hide protected operating system files”: http://www.bleepingcomputer.com/tutorials/tutorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
- Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)
Check your proxy settings - Error 417
The licensing system uses the Proxy settings of your Internet explorer. So your Internet explorer must work and be capable of connecting to the Internet.
- Open your Internet Explorer and go to Tools / Internet Options / Connections and click on "LAN-Settings" at the bottom.
- Uncheck every box in the small new menu and click ok.
- Try to register HM again.
If that does not work try to enable the [x] Auto-Detect option and try again.
If neither of those options work please try the following steps for FireFox:
- Open your Firefox > Options >Advanced > Network > Connection: Settings
- Try [x] No Proxy
- Try to register HM again
- If that still fails try using [x] Auto-detect proxy
- Try to register HM again
Admin User
For the following 2 errors:
"Could not activate license at server. The license is still encrypted and the internal properties cannot be accessed. To decrypt you must validate the license."
"Detected tampering or unauthorized removal of secure storage. An administrator must run the application at least once before limited users can be validated."
This seems to be the fix in many cases:
1) Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and has no unique characters in the name (only characters from EN Alphabet)
2) Enable the option to see Hidden Files and Disable “Hide protected operating system files”:http://www.bleepingcomputer.com/tutorials/tutorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
3) Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)
4) Reboot the PC and Log in to the new windows user account, and try to register again.
5) If that works, reboot, log in to the normal user, and test to make sure everything works before deleting the temporary user.
Contact Support
Note: If you continue to have registration issues, please send your Reg.log and Log.txt files from the C:\Users\YourName\AppData\Roaming\HoldemManager\ folder to hm2support@holdemmanager.com. If you are using XP you will have to look in the C:\Documents and Settings\YourName\Application Data\HoldemManager folder. If Windows is hiding known file extensions, the files will simply be called 'reg' and 'log'.
If you cant see the AppData folder, enable the option to see Hidden Files and disable "Hide System Protected Files" first.
