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Create a Backup and restore default settings

 

1 - Backup Settings and config files:


Go to the Windows Start Menu > All Programs > Holdem Manager 2 folder > Utilities Folder. Click on the backup settings file as shown in A in the screenshot below.


utilities-1.png


You can also run the file directly from the install directory here: C:\Program Files (x86)\Holdem Manager 2\Utilities.

If you are using an older version of HM2 make sure you update so you will have the backup and restore files. If after updating you still do not see the files then you can unzip this folder and put the utilities folder inside C:\Program Files (x86)\Holdem Manager 2 folder or whereever you installed Holdem Manager 2. Then you can run the files directly from the utilities folder. 


Close Holdem Manager 2. A black DOS window will appear asking if you want to back up your settings. Press y and then enter.


backup_proceed.png 


Then choose y and enter once more to delete the current settings files and once you get the success message close the window and restart Holdem Manager 2.

This procedure can be very helpful in fixing issues with crashes, If this solves the issue its extremely important that you zip up the old settings files and email them to us otherwise the issue may return, if you send the files we can attempt to put a fix to prevent it happening again. If it doesn't solve the problem email us via the 'Contact Support' link and explain the issues you had and the steps you followed to fix.




 

2 - How to send us the backup files:


First open windows explorer by going to Windows Start Menu > Then click on Computer. In the top left corner of the explorer window beside the left/right buttons click and it will turn from breadcrumbs into an input window.
type the following and press enter:
%temp%


enter_temp.png 

This will bring up all the temp files folders, scroll until you see HM2settings folder, navigate inside the folder and you will see all the files you previously backed up.

(The following describes how to zip your files with Winrar which you can download here: http://www.rarlab.com/ download.htm but the instructions are similar with most zip programs)

Use Ctrl+A to select all the files. Then right click and choose "Add to Archive"


add_to_archive.png



Choose Zip but Rar is also fine, then choose Browse, click on desktop or save it somewhere you can find it easily like my documents and then press ok. The files will be all compressed into the zip in the location you have chosen to save it to

zip.png 



You should now email that file to us via the 'Contact Support' link here and explain the issues you are having.  It is also important to include the details of what you were doing at the time the problem occured and if you can reproduce it consistently. 

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.  If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

3 - Restoring your settings


If the steps did not resolve your issue and you would like to restore the settings follow these instructions.

Go to the Windows Start Menu > All Programs > Holdem Manager 2 folder > Utilities Folder. Click on the backup settings file as shown in B in the screenshot below.


utilities-1.png


Close Holdem Manager 2. A black DOS window will appear asking if you want to backup your settings. Press y and then enter.

 restore1.png


Once you restart Holdem Manager 2 all your settings should be restored.



 

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