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1) If you have UAC turned on you must set stars to run as admin otherwise the zoom hud will not work. If you have UAC off you dont need to configure anything, everything should work fine out of the box.
- To do this please close HM2 and Poker Stars.
- Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)
- Right click the PokerStars.exe and choose “Properties”.
- Go to the Compatibility Tab and select “Run this program as an Administrator”. If this option is greyed out it is because the UAC is disabled and you are already running as admin so there is no need to change anything.
- Please repeat steps 1-3 for PokerStarsUpdate.exe, holdemmanager.exe and all of the easyhook, blitz.dll files and the stars/stars inject files (detailed in step 2 below) in C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version) although holdemmanager.exe should already be set to run as admin by default.
2) Add these files to your antivirus and firewall exceptions list:
- C:\Program Files (x86)\Holdem Manager 2\holdemmanager.exe
- C:\Program Files (x86)\Holdem Manager 2\hudfuncapps.exe
- C:\Program Files (x86)\Holdem Manager 2\EasyHook.dll, EasyHook32.dll, EasyHook32Svc.exe, EasyHook64.dll, and EasyHook64Svc.exe
- C:\Program Files (x86)\Holdem Manager 2\blitz.dll
- C:\Program Files (x86)\Holdem Manager 2\stars.dll, starsinject.dll, and starsinject2.dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)
- C:\Program Files (x86)\Holdem Manager 2\thirtytwobitIPC
- C:\Program Files (x86)\Holdem Manager 2\textboxhook.dll
- C:\Program Files (x86)\Pokerstars\Pokerstars.exe and PokerstarsUpdate.exe
- C:\postgreSQL\bin\postgres.exe
- C:\postgreSQL\bin\pg_ctl.exe
- C:\postgreSQL\bin\psql.exe
Troubleshooting
If stars wont run after ticking run as admin
If stars wont run after ticking run as admin you need to also tick run as admin for PokerStarsUpdate.exe
If your HUD is lagging behind or not showing
NB: In the rare case of your hud is lagging behind or not showing then in almost every case its because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin as explained above. If it still wont work after that please send your log.txt file as explained at the end of this FAQ.
Seeing correct players but wrong stats
If your seeing the correct players but no stats or not the correct stats please follow the instructions above for sending a log but also send a screenshot of your filters in Hud Options > Hud Filters
The Hero count is sometimes a few hands behind
You will see this especially if you use fast fold a lot, the reason is we dont import the hand until the hand is finished and when you fold the hand is still playing away and so it could be 1-2 mins before the hand is imported and shows up in your Hero HUD, this is normal and to be expected and there is no possible way to avoid this
- These 2 options are enabled: HUD Options > HUD Filters > Filter by limits > [x] Includes hands from other limits, and [x] Mix Fast Poker and standard hands together.
- Preferred seat is set in HUD Options > Seating Preferences
- Stars HandHistory folder is in Hand Importing > Auto Import Folders and that autoimport is running
Make sure:
- these 2 options are enabled: HUD Options > additional hud filters > filter by limits > [x] include hands from other limits, and [x] mix ftp rush and non rush stats
- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running
If none of those steps solve your problems please see this thread. We will need the answers to the questions in the thread as well. Please email the answers to support@holdemmanager.com
* If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file.
