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Frequently Asked Questions
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There were 52 articles found in this category:

  1. questionWhat do the HUD stats mean?
    Question: What do the HUD stats mean? Answer: Please see this FAQ for definitions of the stats in the popups.
  2. questionIs Holdem Manager Legal to use on Poker Sites?
    Question: Is Holdem Manager legal to use on poker sites? Answer: Yes it is! If there is any doubt, email the poker sites. If a site says Holdem Manager is not legal, please forward the email to: support@holdemmanager.com because all sites in the current release are supported by Holdem Manager.
  3. questionHoldem Manager .NET Cleanup and update Instructions
    Reinstall Microsoft .NET Framework: If Vista/XP: 1) Download and run this uninstaller - www.holdemmanager.com/downloads/dotnetfix 2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe Then download 4.0 here - http://www.microsoft.c ...
  4. questionSync Hands Between 2 PC's Using Dropbox
    Overview Syncing Hand Histories to Dropbox Syncing Hand Histories From Dropbox to Holdem Manager 2 Managing Duplicates Overview Some users may want to sync their hand histories between two (or more) computers. This is great for users who play on multiple computers in multiple locations, and wan ...
  5. questionHelp with Crashing issues?
    If Holdem Manager is crashing, please follow these steps to fix the problem or narrow down what is causing the problem: Update Holdem Manager Delete Config Folders Give Holdem Manager Admin Privileges Update Graphics Card Disable Aero in Windows (Vista/Win7) Run Vista or Win7 in XP Compatibili ...
  6. questionCreate a Backup and restore default settings
    1 - Backup Settings and config files: Go to the Windows Start Menu > All Programs > Holdem Manager 2 folder > Utilities Folder. Click on the backup settings file as shown in A in the screenshot below. You can also run the file directly from the install directory here: C:\Program Fi ...
  7. questionHoldem Manager & PokerTracker Merger FAQ
    Why did you merge? How will the merger affect customers? How will this impact prices? How will the merger affect new product releases? How will the merger affect the updates and support for the product that I purchased? How will the websites and customer support change? How will this affect the ...
  8. questionWhat can be done if the HUD does not work?
    Question: What can be done if the HUD does not work? Solution: Holdem Manager's HUD requires 3 things to make it operational. Hand Histories must be saved from the poker client to the hard drive. Holdem Manager must know where the poker clients' Hand Histories are. (Auto Import Folders) ...
  9. questionHow to Enable Desktop Composition in Windows 7 and Vista
    OPTION ONE Through Visual Effects Settings NOTE: This option will only affect your user account. Disabled desktop composition can cause issues while running Hold'em Manager 2. For full compatibility please make sure that desktop composition is enabled. Please follow this guide to enable it i ...
  10. questionHoldem Manager HMQL API - 3rd Party Developers
    The attached document has all the information for 3rd party developers who need to access the HMQL API. This is still a work in progress and if there is information you need to access that is currently not available email hm2support@holdemmanager with your suggestions. Document is not yet atta ...
  11. questionHow Do I Mark a Hand for Later Review?
    Question: How do I mark hands so I can find them easier in my database? Solution: Open a Hand History from a table you are playing at by clicking on a Last Hand Winner name in the Table Summary HUD Look at the picture below and note the box the Red Arrow points to. Tick this box to Mark the ...
  12. questionHow do I post hands in the forums?
    HM2 gives you the ability to post hands in forum friendly formats. Open the Hand Viewer by Right Clicking a hand in any hand view. Once you right click the hand, choose "view". This opens up the Hand History view. In the bottom right of this popup, there is a "Copy To Clipboard" opt ...
  13. questionHow Do I Send a Log File to Holdem Manager Support?
    Question: How do I send a log file to Holdem Manager Support? Answer: Sometimes a log file (and config/prefs files) is needed to help the support team determine the cause of an issue with Holdem Manager. If you use Windows 8 you will need to find the option below from the Start Screen > A ...
  14. questionSet Correct Permissions on files and folders HM2 use
    Sometimes when a folder is set to "read ony" or it doesn't have the correct read/write access it can cause HM2 not to function correctly because it cannot edit or write to a file that it needs to. Please follow the instructions below to ensure that all the necessary folders have the correct acce ...
  15. questionHM2/OM2 Price and Upgrade Policy
    Download HM2: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe UPGRADE PRICING: (Expired April 30th, 2014)
  16. questionI'm Running Out of Disk Space
    If your hard drive gets full, PostgreSQL will become corrupt. This will also cause performance issues. You should keep at least 10% free space at all times. Here are some suggestions to recover disk space on your hard drive. Run Database Maintenance to reduce your PostgreSQL database size. Run ...
  17. questionPlay Money Hands
    HM2 does not support play money or non-Holdem/Omaha hands. Play money and non-Holdem/Omaha hands do not get archived which could cause HM2's HUD performance to slow down. If you played unsupported hands in the past, we strongly suggest removing these hand histories from your hard drive. Naviga ...
  18. questionHow does Backup or Restore via PostgreSQL work? (Advanced Method)
    Question: How does Backup or Restore via PostrgeSQL work for HM2? (Advanced Method) Holdem Manager makes it simple to do a backup and restore via the Database Manager. The guide below is only for advanced users or people who cannot successfully create a backup with the Database Manager. No ...
  19. questionMouse Shortcuts
    - Dbl left click on player to switch to session, - Dbl right click to reset session (useful on Anon tables), - Dbl click on pots panel to switch everybody - rt click on note icon to open line analysis - lt click on note icon to write notes - lt click last x winner name to show HHV - lt click ...
  20. questionWhere are the HM Cloud FAQ's? (HM Cloud)
    HM Cloud FAQ's can be found here: http://www.proprofs.com/knowledgebase/home/?t=hm-cloud-support-faqs
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