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Frequently Asked Questions
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  1. questionWhat do the HUD stats mean?
    Question: What do the HUD stats mean? Answer: Please see this FAQ for definitions of the stats in the popups.
  2. questionIs Holdem Manager Legal to use on Poker Sites?
    Question: Is Holdem Manager legal to use on poker sites? Answer: Yes it is! If there is any doubt, email the poker sites. If a site says Holdem Manager is not legal, please forward the email to: support@holdemmanager.com because all sites in the current release are supported by Holdem Manager.
  3. questionI'm Running Out of Disk Space
    If your hard drive gets full, PostgreSQL will become corrupt. This will also cause performance issues. You should keep at least 10% free space at all times. Here are some suggestions to recover disk space on your hard drive. Run Database Maintenance to reduce your PostgreSQL database size. Run ...
  4. questionHow Do I Mark a Hand for Later Review?
    Question: How do I mark hands so I can find them easier in my database? Solution: Open a Hand History from a table you are playing at by clicking on a Last Hand Winner name in the Table Summary HUD Look at the picture below and note the box the Red Arrow points to. Tick this box to Mark the ...
  5. questionHoldem Manager HMQL API - 3rd Party Developers
    The attached document has all the information for 3rd party developers who need to access the HMQL API. This is still a work in progress and if there is information you need to access that is currently not available email hm2support@holdemmanager with your suggestions. Document is not yet atta ...
  6. questionSet Correct Permissions on files and folders HM2 use
    Sometimes when a folder is set to "read ony" or it doesn't have the correct read/write access it can cause HM2 not to function correctly because it cannot edit or write to a file that it needs to. Please follow the instructions below to ensure that all the necessary folders have the correct acce ...
  7. questionPlay Money Hands
    HM2 does not support play money or non-Holdem/Omaha hands. Play money and non-Holdem/Omaha hands do not get archived which could cause HM2's HUD performance to slow down. If you played unsupported hands in the past, we strongly suggest removing these hand histories from your hard drive. Naviga ...
  8. questionHow does Backup or Restore via PostgreSQL work? (Advanced Method)
    Question: How does Backup or Restore via PostrgeSQL work for HM2? (Advanced Method) Holdem Manager makes it simple to do a backup and restore via the Database Manager. The guide below is only for advanced users or people who cannot successfully create a backup with the Database Manager. No ...
  9. questionHM2/OM2 Price and Upgrade Policy
    Download HM2: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe Below are details about the upgrade policy and pricing. If you have any questions about pricing please email sales@holdemmanager.com If you are logged into www.holdemmanager.co ...
  10. questionMouse Shortcuts
    - Dbl left click on player to switch to session, - Dbl right click to reset session (useful on Anon tables), - Dbl click on pots panel to switch everybody - rt click on note icon to open line analysis - lt click on note icon to write notes - lt click last x winner name to show HHV - lt click ...
  11. questionWhere are the HM Cloud FAQ's? (HM Cloud)
    HM Cloud FAQ's can be found here: http://www.proprofs.com/knowledgebase/home/?t=hm-cloud-support-faqs
  12. questionHoldem Manager .NET Cleanup Instructions
    Reinstall Microsoft .NET Framework: If Vista/XP: 1) Download and run this uninstaller - www.holdemmanager.com/downloads/dotnetfix 2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe Then download 4.0 here - http://www.microsoft.c ...
  13. questionHow to Enable Desktop Composition in Windows 7 and Vista
    OPTION ONE Through Visual Effects Settings NOTE: This option will only affect your user account. Disabled desktop composition can cause issues while running Hold'em Manager 2. For full compatibility please make sure that desktop composition is enabled. Please follow this guide to enable it i ...
  14. questionHM2 Alert Viewer System
    The HM2 Alerts mechanism provides a mechanism for notifying users of important application events and errors. Status/severity of alerts will be shown in the status bar by the alert icon: => Unacknowledged Error Alerts => Unacknowledged Warning Alerts (and no unacknowledged errors ...
  15. questionWhat is HM Advisory?
    Question: What is HM Advisory? Answer: HM Advisory is where the most important information pertaining to Holdem Manager will be displayed. This information is updated as new features are added and important announcements are made.
  16. questionHow Are Widgets Added?
    Question: How are widgets added to Holdem Manager? Answer: On the Home Tab, click the Add Widget Button highlighted below. Once the Add Widget to Dashboard window appears, select the widget you want to add and click the Add Left or Right Widget Button at the bottom.
  17. questionHow does Backup and Restore Database, Settings and HUD configs work?
    Question: How does Backup and Restore Database, Settings and HUD configs work? Solution: Note: Always make sure the correct database is selected on the left before attempting to Backup or Restore. Note: If there are issues with Backup or Restore, please try the advanced backup and restore me ...
  18. questionHow are Hands Exported?
    Question: How are hands exported?* Solution: Exporting from database based on filters *Note: You need to pick a hero screen name in the Reports, and not an alias name that contains multiple screen names, before you Export the hands using either of these methods. You must Export once for each of ...
  19. questionHow can a database be accessed by two or more computers with Holdem Manager?
    Question: How can a database be accessed by two or more computers with Holdem Manager? Answer: In order to access a database from 2 or more computers with HM2 please complete the following steps. Note: This should only be attempted if you're comfortable doing advanced networking tasks with a ...
  20. questionAdvantages of Priority Support Tool
    Why should i use the priority support tool instead of email? When someone emails us with a general issue like 'my hud is not working', 'my hands are not importing', 'my results are not correct', or 'HM2 won't register', we will often not have enough information to know what might be causing the ...
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