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Frequently Asked Questions
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There were 54 articles found in this category:

  1. questionWhat do the HUD stats mean?
    Question: What do the HUD stats mean? Answer: Please see this FAQ for definitions of the stats in the popups.
  2. questionIs Holdem Manager Legal to use on Poker Sites?
    Question: Is Holdem Manager legal to use on poker sites? Answer: Yes it is! If there is any doubt, email the poker sites. If a site says Holdem Manager is not legal, please forward the email to: support@holdemmanager.com because all sites in the current release are supported by Holdem Manager.
  3. questionWhat Files Should I Backup to Protect my Holdem Manager?
    You will need to save your c:\hm2archive and/or c:\hmarchive folder You also should move your popup files (.pop) from: HM1: C:\programfiles\rvgsoftware\holdemmanager\configs folder (if you have changed reports, save that reports folder as well) HM2: Configs folder in roaming * Then also exp ...
  4. questionHow are Mucked Cards enabled?
    Question: How are Mucked Cards enabled? Solution: How to enable mucked cards Turn on mucked cards Configuring mucked cards in the hud How to enable Mucked Cards To turn on mucked cards go to Hud Settings > General Settings > Expand Mucked cards. Set the display time to anything other th ...
  5. questionHow can a database be accessed by two or more computers with Holdem Manager?
    Question: How can a database be accessed by two or more computers with Holdem Manager? Answer: In order to access a database from 2 or more computers with HM2 please complete the following steps. Note: This should only be attempted if you're comfortable doing advanced networking tasks with a ...
  6. questionHow are Missing Hands or Inaccurate Reports fixed?
    Question: How are missing hands or inaccurate Reports fixed? Solution: 1) Install Newest Version - Please install the latest version from here: https://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe 2) Clear your filters in reports - first select clear filter, if you have several re ...
  7. questionHow does Backup and Restore Database, Settings and HUD configs work?
    Question: How does Backup and Restore Database, Settings and HUD configs work? Solution: Note: Always make sure the correct database is selected on the left before attempting to Backup or Restore. Note: If there are issues with Backup or Restore, please try the advanced backup and restore me ...
  8. questionPlay Money Hands
    PLEASE NOTE: This is for non-Holdem/Omaha hands as well, or any unarchived files, not just play money. HM2 does not support play money or non-Holdem/Omaha hands. Play money, non-Holdem/Omaha hands, incomplete hands and any other files that do not get imported, do not get archived which could ca ...
  9. questionHow Do I Send a Log File to Holdem Manager Support?
    Question: How do I send a log file to Holdem Manager Support? Answer: Sometimes a log file (and config/prefs files) is needed to help the support team determine the cause of an issue with Holdem Manager. To locate the file in Windows 7/vista do the following: Start > All Programs > H ...
  10. questionWhat can be done if the HUD does not work?
    Question: What can be done if the HUD does not work? Solution: Holdem Manager's HUD requires 3 things to make it operational. Hand Histories must be saved from the poker client to the hard drive. Holdem Manager must know where the poker clients' Hand Histories are. (Auto Import Folders) ...
  11. questionHow Do I get Street-by-Street HUD to work?
    Question: How do I get the Street by Street HUD to work? Solution: 1) Currently, this feature only works on Stars and Ipoker. 2) The poker client interface must be in English 3) In Holdem Manager 2 HUD options - Site options, Live Tracking must be enabled 4) In Holdem Manager 2, go to HUD ...
  12. questionHow Do I Mark a Hand for Later Review?
    Question: How do I mark hands so I can find them easier in my database? Solution: Open a Hand History from a table you are playing at by clicking on a Last Hand Winner name in the Table Summary HUD Look at the picture below and note the box the Red Arrow points to. Tick this box to Mark the ...
  13. questionMouse Shortcuts
    - Dbl left click on player to switch to session, - Dbl right click to reset session (useful on Anon tables), - Dbl click on pots panel to switch everybody - rt click on note icon to open line analysis - lt click on note icon to write notes - lt click last x winner name to show HHV - lt click ...
  14. questionHow to Enable Desktop Composition in Windows 7 and Vista
    OPTION ONE Through Visual Effects Settings NOTE: This option will only affect your user account. Disabled desktop composition can cause issues while running Hold'em Manager 2. For full compatibility please make sure that desktop composition is enabled. Please follow this guide to enable it i ...
  15. questionHow to retrieve hands manually from IPoker client
    IPoker has a known issue where it does not write all hand histories to disk/file when playing live on their Speed (fast-fold) tables. To import these hands after the session you will need to use the following instructions. 1 - Wait at least 5 minutes after your session has and ended and the tab ...
  16. questionHoldem Manager HMQL API - 3rd Party Developers
    The attached document has all the information for 3rd party developers who need to access the HMQL API. This is still a work in progress and if there is information you need to access that is currently not available email hm2support@holdemmanager with your suggestions. Document is not yet atta ...
  17. questionFix Holdem Manager 2 Lagging (Reports & HUD)
    How to improve Holdem Manager 2 performance: Please install the latest version of Holdem Manager 2: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe Make sure Windows is up to date. HUD Performance Issues Report Performance Issues General Performance Suggestions Email us F ...
  18. questionHoldem Manager .NET Cleanup and update Instructions
    Reinstall Microsoft .NET Framework: If Vista/XP: 1) Download and run this uninstaller - www.holdemmanager.com/downloads/dotnetfix 2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe Then download 4.0 here - http://www.microsoft.c ...
  19. questionSync Hands Between 2 PC's Using Dropbox
    Overview Syncing Hand Histories to Dropbox Syncing Hand Histories From Dropbox to Holdem Manager 2 Managing Duplicates Overview Some users may want to sync their hand histories between two (or more) computers. This is great for users who play on multiple computers in multiple locations, and wan ...
  20. questionHelp with Crashing issues?
    If Holdem Manager is crashing, please follow these steps to fix the problem or narrow down what is causing the problem: Update Holdem Manager Delete Config Folders Give Holdem Manager Admin Privileges Update Graphics Card Disable Aero in Windows (Vista/Win7) Run Vista or Win7 in XP Compatibili ...
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