Category » Frequently Asked Questions

There were 35 articles found in this category:

1. What do the HUD stats mean?
   Question: What do the HUD stats mean? Answer: The stats below are organized and taken from HUD Options / Displayed Stats. Common Stats Misc Vs Hero VPIP PFR Call Open Raise First 3+ Bet Squeeze Limp Steal Aggression Check Raise Continuation Bet Bet Donk Bet Showdown Pre_Vs Winnings Common S ...
2. Is Holdem Manager Legal to use on Poker Sites?
   Question: Is Holdem Manager legal to use on poker sites? Answer: Yes it is! If there is any doubt, email the poker sites. If a site says Holdem Manager is not legal, please forward the email to: support@holdemmanager.com because all sites in the current release are supported by Holdem Manager.
3. How are hands loaded into the Hand Replayer?
   Question: How are hands loaded into the Hand Replayer? Answer: Load and replay a single hand: Double click any hand in the Hands View to open the Replayer. Replaying Multiple Hands at Once: In the Hand View, hold down Ctrl and select (left click) the hands. This selects multiple hands and ...
4. HM2/OM2 Price and Upgrade Policy
   Download HM2: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe The price for full versions of HM2/OM2 did not change from HM1/OM1. Below are details about the upgrade policy and pricing. If you have any questions about pricing please ema ...
5. How does Backup and Restore Database, Settings and HUD configs work?
   Question: How does Backup and Restore Database, Settings and HUD configs work? Solution: Note: Always make sure the correct database is selected on the left before attempting to Backup or Restore. Note: If there are issues with Backup or Restore, please try the advanced backup and restore me ...
6. Holdem Manager .NET Cleanup Instructions
   Reinstall Microsoft .NET Framework: If Vista/XP: 1) Download and run this uninstaller - http://www.holdemmanager.com/Downloads/cleanup_tool.exe 2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe Then download 4.0 here - http://w ...
7. How do I post hands in the forums?
   HM2 gives you the ability to post hands in forum friendly formats. Open the Hand Viewer by Right Clicking a hand in any hand view. Once you right click the hand, choose "view". This opens up the Hand History view. In the bottom right of this popup, there is a "Copy To Clipboard" opt ...
8. How is Party Poker Live Tracking Configured With FPHG?
   Overview The following FAQ explains how to setup Live Tracking In conjunction with Free Party Hand Grabber. With Live tracking you can see pot odds while playing. Download and setup the Free Party Hand Grabber The free party hand grabber can be downloaded from http://www.jukofyork.com/freeph ...
9. What can be done if the HUD does not work?
   Question: What can be done if the HUD does not work? Solution: Holdem Manager's HUD requires 2 things to make it operational. Hand Histories must be saved from the poker client to the hard drive. Holdem Manager must know where the poker clients' Hand Histories are. (Auto Import Folders) ...
10. How Do I Send a Log File to Holdem Manager Support?
    Question: How do I send a log file to Holdem Manager Support? Answer: Sometimes a log file is needed to help the support team determine the cause of an issue with Holdem Manager. Please attach the log file to an email and send it to hm2support@holdemmanager.com. In the email, please include a ...
11. How are Missing Hands or Inaccurate Reports fixed?
    Question: How are missing hands or inaccurate Reports fixed? Solution: 1) Install Newest Version - Please install the latest version from here: https://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe 2) Clear your filters in reports - first select clear filter, if you have several re ...
12. What can be done if HUD is lagging?
    Auto Refresh Auto refresh automatically refreshes your reports as they are imported. This can sometimes cause performance issues. To verify if this is causing an issue please turn it off in Settings > General Settings > Automatically refresh by unticking it and then restart HM2. Opacity ...
13. How is PostgreSQL set up with a non-default username?
    This FAQ is for users that would like to use a non-default name in PostgreSQL. This is not necessary or recommended. A. If Postgres username is non-default, there must be a Database (any), named exactly as this user. B. For HM2 to create databases we need user/role "postgres". To do this: 1. Ru ...
14. How can a database be accessed by two or more computers with Holdem Manager?
    Question: How can a database be accessed by two or more computers with Holdem Manager? Answer: In order to access a database from 2 or more computers with HM2 please complete the following steps. Prerequisites: 1. PostgreSQL installed on a network server, accessible from all computers. 2. N ...
15. How Do I Add an Attachment to a Forum Post?
    Question: How do I add an attachment to a forum post? Answer: To add an attachment to a New Forum Thread, click on the Attachments (paper clip) symbol in the thread header. Add Attachment to a Reply This will bring up the Manage Attachments section. Add Files and then Drag and Drop the selec ...
16. Why do players get their own folder in Roaming/HoldemManager/Database ?
    Question: Why do players get their own folder in Roaming\HoldemManager\Database? Answer: In Holdem Manager 1 there are a lot of tables that deal with a specific hand played by a specific player. HM2 does not have these tables. Instead, for player related hand data, Holdem Manager 2 utilizes a f ...
17. Help with Crashing issues?
    Question: Help with Crashing issues? Solutions: Update Holdem Manager Often the bug is already fixed and the patch has been released. Please install the latest version by restarting HM2 and when prompted to install a new release do so. If your crash is related to a crash on startup you can manu ...
18. What is Auto Z-order?
    Question: What is Auto Z-order? Answer: Ticked: When ticked, the CPU used by Holdem Manager is reduced and also provides for smoother screen transitions in the HUD. Unticked: This is a temporary option that reduces the possibility of any unhandled exceptions affecting the HUD stability. Th ...
19. How is Table Finder utilized if the HUD does not appear?
    Question: How is Table Finder utlitzed if the HUD does not appear? Answer: Occasionally, Table Finder must be utilized to identify the poker tables. Then, Holdem Manager can overlay the HUD. In the vast majority of cases, this only needs to be performed once. After restarting Holdem Manager, ...
20. What is HM Advisory?
    Question: What is HM Advisory? Answer: HM Advisory is where the most important information pertaining to Holdem Manager will be displayed. This information is updated as new features are added and important announcements are made.