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Frequently Asked Questions
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There were 52 articles found in this category:

  1. questionWhat do the HUD stats mean?
    Question: What do the HUD stats mean? Answer: Please see this FAQ for definitions of the stats in the popups. We also have a document you can download for a list of the stats in HM Cloud. HM Cloud does not have as many stats as HM2 does but it has well over 1,000 of the most popular stats.
  2. questionIs Holdem Manager Legal to use on Poker Sites?
    Question: Is Holdem Manager legal to use on poker sites? Answer: Yes it is! If there is any doubt, email the poker sites. If a site says Holdem Manager is not legal, please forward the email to: support@holdemmanager.com because all sites in the current release are supported by Holdem Manager.
  3. questionMouse Shortcuts
    - Dbl left click on player to switch to session, - Dbl right click to reset session (useful on Anon tables), - Dbl click on pots panel to switch everybody - rt click on note icon to open line analysis - lt click on note icon to write notes - lt click last x winner name to show HHV - lt click ...
  4. questionHow to retrieve hands manually from IPoker client
    IPoker has a known issue where it does not write all hand histories to disk/file when playing live on their Speed (fast-fold) tables. To import these hands after the session you will need to use the following instructions. 1 - Wait at least 5 minutes after your session has and ended and the tab ...
  5. questionI'm Running Out of Disk Space
    If your hard drive gets full, PostgreSQL will become corrupt. This will also cause performance issues. You should keep at least 10% free space at all times. Here are some suggestions to recover disk space on your hard drive. If you are moving large amounts of data, such as creating a backup, Win ...
  6. questionSet Correct Permissions on files and folders HM2 use
    Sometimes when a folder is set to "read ony" or it doesn't have the correct read/write access it can cause HM2 not to function correctly because it cannot edit or write to a file that it needs to. Please follow the instructions below to ensure that all the necessary folders have the correct acce ...
  7. questionHoldem Manager .NET Cleanup and update Instructions
    Make sure windows is still fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser). Reinstall Microsoft .NET Framework: If Vista/XP: 1) Download, unzip a ...
  8. questionWhat can be done if HUD is lagging?
    Auto Refresh Auto refresh automatically refreshes your reports as they are imported. This can sometimes cause performance issues. To verify if this is causing an issue please turn it off in Settings > General Settings > Automatically refresh by unticking it and then restart HM2. Opacity ...
  9. questionHow does Backup or Restore via PostgreSQL work? (Advanced Method)
    Question: How does Backup or Restore via PostrgeSQL work for HM2? (Advanced Method) Holdem Manager makes it simple to do a backup and restore via the Database Manager. The guide below is only for advanced users or people who cannot successfully create a backup with the Database Manager. No ...
  10. questionWhat can be done if the HUD does not work?
    Question: What can be done if the HUD does not work? Solution: Holdem Manager's HUD requires 3 things to make it operational. Hand Histories must be saved from the poker client to the hard drive. Holdem Manager must know where the poker clients' Hand Histories are. (Auto Import Folders) ...
  11. questionHow is Table Finder utilized if the HUD does not appear?
    Question: How is Table Finder utlitzed if the HUD does not appear? Answer: Occasionally, Table Finder must be utilized to identify the poker tables. Then, Holdem Manager can overlay the HUD. In the vast majority of cases, this only needs to be performed once. After restarting Holdem Manager, ...
  12. questionCreate a Backup and restore default settings
    1 - Backup Settings and config files: Go to the Windows Start Menu > All Programs > Holdem Manager 2 folder > Utilities Folder. Click on the backup settings file as shown in A in the screenshot below. You can also run the file directly from the install directory here: C:\Program Fi ...
  13. questionHow Do I Send a Log File to Holdem Manager Support?
    Question: How do I send a log file to Holdem Manager Support? Answer: Sometimes a log file (and config/prefs files) is needed to help the support team determine the cause of an issue with Holdem Manager. * If our tech support team requested any 'Feature Logging' options be enabled in your lo ...
  14. questionHow are Missing Hands or Inaccurate Reports fixed?
    Question: How are missing hands or inaccurate Reports fixed? Solution: 1) Install Newest Version - Please install the latest version from here: https://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe 2) Clear your filters in reports - first select clear filter, if you have several re ...
  15. questionHow are Hidden Files Viewed in Windows?
    Question: How are hidden files viewed in Windows? Solution: To see hidden files if there are problems setting up a poker client or registering Holdem Manager. Click an operating system below to see step by step directions to unhide Hidden files in Windows: Windows 8 and 10 Windows 7 Vista ...
  16. questionHoldem Manager HMQL API - 3rd Party Developers
    The attached document has all the information for 3rd party developers who need to access the HMQL API. This is still a work in progress and if there is information you need to access that is currently not available email hm2support@holdemmanager with your suggestions. Document is not yet atta ...
  17. questionHow are Mucked Cards enabled?
    Question: How are Mucked Cards enabled? Solution: How to enable mucked cards Turn on mucked cards Configuring mucked cards in the hud How to enable Mucked Cards To turn on mucked cards go to Hud Settings > General Settings > Expand Mucked cards. Set the display time to anything other th ...
  18. questionWhat Files Should I Backup to Protect my Holdem Manager?
    You will need to save your c:\hm2archive and/or c:\hmarchive folder You also should move your popup files (.pop) from: HM1: C:\programfiles\rvgsoftware\holdemmanager\configs folder (if you have changed reports, save that reports folder as well) HM2: Configs folder in roaming * Then also exp ...
  19. questionHow can a database be accessed by two or more computers with Holdem Manager?
    Question: How can a database be accessed by two or more computers with Holdem Manager? Answer: In order to access a database from 2 or more computers with HM2 please complete the following steps. Note: This should only be attempted if you're comfortable doing advanced networking tasks with a ...
  20. questionHow does Backup and Restore Database, Settings and HUD configs work?
    Question: How does Backup and Restore Database, Settings and HUD configs work? Solution: Note: Always make sure the correct database is selected on the left before attempting to Backup or Restore. Note: If there are issues with Backup or Restore, please try the advanced backup and restore me ...
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